Privacy Policy

The Jack Studio Theatre is a registered charity, Charity No 1143158, Company No 07066192. Registered address is 410 Brockley Road, London, SE4 2DH.

We are the data controller for your personal information, and we will ensure that it is used and stored in accordance with the Data Protection Act (1998) and Electronic Communications Regulations (2003) and, as of 25th May 2018, the EU General Data Protection Regulation (EU 2016/679).

We are committed to protecting and respecting your data, and safeguarding the privacy of all visitors to (the ‘Site’).  Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

Information we collect from you
This is information about you that you may give us by: visiting The Jack Studio Theatre’s website; booking tickets for a show at the Jack Studio Theatre; joining the theatre’s e-mailing list; making a donation; signing up to one of our workshops; commenting/engaging with us on Social Media and Apps; contacting us (via website/email/phone); filling out a show feedback form; having applied for a role/freelance opportunity at the Jack; having submitted a production proposal.

The types of personal information we process
The personal information we collect can include: your full name; postal address;  e-mail address;  records of your correspondence with us; phone number(s); photos and videos;  social media account names;  payment details; and any other information you may share with us or enter into any of our platforms. We will only use any such information in accordance with the terms of this Privacy Policy. On occasion, we may collect sensitive personal data about you, for example, health information. We only collect this data where we have your explicit consent unless we are permitted to do so in other circumstances under data protection law. For example, we may make a record that a person has particular access requirements to ensure he or she may attend an event.

With regard to each of your visits to our Site, we may automatically collect the following information: your IP addresses; geographical location; browser type; referral source; length of visit and number of page views. Individual users will not be identifiable from this information and we may use this information for a number of purposes such as and without limitation optimising the use of the Site, disclosing to third-party contributors or for security purposes. We may use an analytics service provider for website traffic analysis.

You should note that the public elements of the site will be visible to users of the Site anywhere in the world. You should, therefore, be careful when submitting information about yourself and only submit information that you are happy to be public information.

Booking Tickets
When you choose to book tickets online, you are redirected to our third-party ticket supplier Ticket Source. For further details on their Privacy Policy please visit
You may also make payments via our card processor, For further details on their Privacy Policy please visit:

Use of Your Information
We use your information for the following purposes: to provide you with marketing communications, news and information by email about our productions, workshop and events, where you have consented to be contacted for such purposes; to help build and develop our audience; to ensure that content from the Site is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; to administer, support, improve and develop our Site; to internally monitor users’ use of the Site to enable us to analyse audience make-up, track booking patterns, review audience attendance and review other Site behaviour.

We may share information about you with analytics providers for the purposes of improving our website (this will not identify the user), with other organisations who help us deliver services to you, and for the purposes of complying with legislation and/or law enforcement agencies.

Disclosure of your Information
Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

The Site uses cookies to ensure that you get the most out of the Site. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of our Site. For further information about cookies see

Third Party Sites, Sponsors, and Contributors
The Site may contain links to websites and microsites that are operated by third parties.  We do not control those websites and microsites and as such this Privacy Policy does not apply to those websites and microsites. Please consult the terms and conditions and Privacy Policy of those third-party websites and microsites to find out how they collect and use your personal data. Advertisements contained on our Site may operate as links to that advertiser’s websites and as such any information they collect by virtue of you clicking on that link will be collected and used in accordance with the Privacy Policy of that advertiser.

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. While we will use all reasonable efforts to safeguard your personal data, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Access to your information
You have the right to request a copy of the information that we hold about you, and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at .

You may request us to cease sending you any marketing information at any time by email, or by clicking the unsubscribe link in our e-shots. Please be aware, simply unsubscribing from mailing lists does not mean we no longer store your information.

You can ask us to remove information about you. Please note that some information (financial transactions/gift aid forms for example) will need to be held securely for statutory/accounting purposes.

Changes to our Privacy Policy
We reserve the right to make changes to the Privacy Policy from time to time so please check it periodically. This Privacy Policy was last updated on 23rd May 2018.